Profile
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Highly motivated Manager with many years experience in staff management and customer service. In depth experience of training, charged security and management of teams. Good communicator with proven influencing skills, confident in dealing with people. Strong leadership and communication skills. Highly experienced in planning and implementation and working within timescales and budgets. Computer literate in Word Office suite. |
Work experience
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NatWest Bank Plc 1968-1999
Manager, London North West Securities Centre 1992-1999
- Operations Manager responsible for:
- supervising four teams totalling 35 staff via four team leaders at two geographically separated offices
- conducting annual staff appraisals for team leaders, and monitoring their appraisals of remaining staff. Determined pay and bonus reward packages for all staff.
- establishing and monitoring of Centre's annual Budgets
- establishing and enhancing systems and procedures to handle daily office processes
- overall responsibility for training of staff new to charged security work and all staff on TecSec computer system.
- recruiting new staff to maintain staffing levels - write job advertisements, liaise with Regional HR department, contact recruitment agencies, carry out interviews, arrange induction and training
- monitoring quality of Centre's work, taking action to ensure highest standards where required. Regular analysis of MI to ensure Centre adapted to changing circumstances
- maintaining regular contact with Regional colleagues to share experiences, involving travel around the Region
- maintaining morale in centre by projecting positive attitude at all times, holding regular weekly communication meetings with all staff, and encouraging regular social events
- Also acted as Project Manager responsible for:
- establishing the Centre and then managing Centre during take-on of branches
- designing and carrying out presentations to 500 staff in 130 different locations in the Region describing the impact of the Centre on their processes
- working closely with Premises department and Architects to establish entire office layout
- working closely with IT department to ensure full IT infrastructure
Senior Assistant Manager, City Securities Centre 1991-1992
- Involved in initial establishment of Centre.
- Senior Asst. Manager in charge of Specialist Team and responsible for workflow of all teams within the Unit.
- Responsible for training of staff new to charged security work,.
Asst Training Manager, City Region 1987-1991
- Managed regional Training Team, monitored in-branch training.
- Identified training needs, implemented, ran and/or oversaw local seminars and courses.
Group Training Services, Projects Section 1984-1987
- Investigation and identification of training needs by training needs analysis, interviewing staff, design and preparation of training aids and courses.
- Involved in piloting of new courses.
- Validation of courses and training material.
Litigation, Technical & Securities 1982-1984
- Dealing with all aspects of Securities requisitions and queries.
London Training Centre 1979-1982
- Tutor on Foreign, Safe Custody and Securities Courses
- Liaison with Group Training Services regarding content of courses.
- Validation of courses.
Various Branches 1968-1979
- Undertaking all duties from Machine Room to Securities Officer.
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Interests and activities
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Cooking, entertaining, wine, walking, travel, computing.
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